We value your feedback

If you’d like to comment or compliment us on our service or would like to offer us feedback of any sort, please do! Call emoney to speak with our professional team or submit your feedback via email and we will respond as soon as possible.

Phone: 13 SAVE (137 283)
Email: hello@emoneyfinance.com.au
If you’re overseas, call tel:+61 7 5617 2196

Write to us

emoney pty ltd
PO Box 3485,
Robina Town Centre, QLD 4230

Making a formal complaint

emoney is committed to providing the very best service to our customers and appreciate any opportunity to ensure your experience is unmatched. If you are not satisfied with the service you have received let us know. We will investigate, answer your questions and do all we can to resolve the issue and regain your confidence.

If, however, you have contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our Chief Resolutions Officer.

Chief Resolutions Officer
emoney pty ltd
PO Box 3485,
Robina Town Centre, QLD 4230
Email: resolutions@emoneyfinance.com.au

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact our Privacy Officer.

The Privacy Officer
emoney pty ltd
PO Box 3485,
Robina Town Centre, QLD 4230
Email: privacy@emoneyfinance.com.au

External dispute resolution

If you believe your complaint has not been dealt with in a satisfactory manner, please contact the external dispute resolution service. This free, independent and impartial dispute resolution service is an effective alternative to legal proceedings for resolving complaints.

To lodge a complaint, contact:

The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (Free Call)
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

GPO Box 5218
SYDNEY NSW 2001
Telephone: 1300 363 992
Website: www.oaic.gov.au

emoney is a member of the ASIC approved Australian Financial Complaints Authority.